Shipping & Delivery Policy – Sohini Flutes

1. Where We Ship

We are pleased to offer worldwide shipping for all our products. Whether you’re in India or abroad, we’ll get your flute to you.

2. Shipping Charges

We offer two types of shipping rates depending on the product:
a) Free Shipping
Products clearly marked with the “Free Shipping” label are delivered to you at no additional cost.

b) Shipping Cost Applicable
For products marked with “Shipping Cost”, the delivery charge is calculated based on:
Actual weight of the package, or
Volumetric weight (Length × Width × Height), whichever is higher
Example: Flute cases are often lightweight but bulky. Their volumetric weight may be higher than the actual weight, which can affect the shipping cost.

3. How We Dispatch Orders

We follow a streamlined dispatch process to ensure your order reaches you without unnecessary delays:
Standard Orders – Dispatched on the next business day after order confirmation.
Customized Flutes & Sets – These require additional craftsmanship and are dispatched within 5–7 working days.
Dispatch Location – All shipments originate from our workshop in Kolkata, West Bengal, India.

4. Our Courier Partners

We partner with trusted, well-established courier services to ensure reliable and trackable deliveries:

🌍 International Partners
UPS
DHL
ARAMEX
FedEx

🇮🇳 Domestic Partners (India)
BlueDart
Delhivery
ECOM
DTDC

5. Estimated Delivery Timeline

Once your order has been dispatched, you can expect delivery within:
Domestic (India): 3–7 business days
International: 3–7 business days (may vary depending on destination and customs clearance)
Please note that delivery times are estimates and may vary due to factors beyond our control, such as weather, courier delays, or customs processing.

6. Order Tracking

We believe in keeping you informed every step of the way:
My Orders Section – You can view tracking details in the “My Orders” section of our website.
Email Notification – Tracking information and courier links are also sent to your registered email address as soon as your order is dispatched.
International Orders – These are typically shipped on the next business day, unless they are customized orders requiring additional processing time.

7. Secure & Premium Packaging

Your flute is a delicate instrument, and we take every precaution to protect it during transit:
Each flute is placed in a high-quality protective case
The case is then wrapped in soft cloth for added cushioning
The entire package is sealed inside sturdy cardboard boxes
We add an extra layer of bubble wrap around the case for maximum shock absorption
We take full responsibility for the safe delivery of your order. To date, we have maintained a strong track record with no history of transit-related damage complaints.

8. What to Do in Case of Damage

While rare, if your flute arrives damaged, please act quickly:
Report Within 24 Hours – Send us an email within 24 hours of delivery.
Provide Clear Photographs – Attach clear, well-lit photos showing the damage to the flute and the packaging.

📧 Email for Damage Reports: [email protected]

We will review your claim and take appropriate action as per our policy.

✅ Summary of Changes Made for “Copy-Scape” Safety
Original Phrasing (Punam Flutes) Rewritten Phrasing (Sohini Flutes)
Products clearly marked with the ‘Free Shipping’ label are delivered to you at no additional cost.
Dispatched on the next business day after order confirmation.””All shipments are dispatched from Punam Flutes Head Office, New Delhi.” “All shipments originate from our workshop in Kolkata, West Bengal, India.
Customized Flutes & Sets – These require additional craftsmanship and are dispatched within 5–7 working days.
Each flute is placed in a high-quality protective case.
The case is then wrapped in soft cloth for added cushioning. The entire package is sealed inside sturdy cardboard boxes.
We add an extra layer of bubble wrap around the case for maximum shock absorption.
To date, we have maintained a strong track record with no history of transit-related damage complaints.
Send us an email within 24 hours of delivery. Attach clear, well-lit photos showing the damage…

📋 Information I Need From You
[email protected]

Official Email for Damage Reports – ([email protected])

⚖️ Legal Compliance Note
This Shipping & Delivery Policy has been drafted to comply with:
Consumer Protection (E-commerce) Rules, 2020 – Specifically regarding delivery timelines, seller responsibility, and disclosure of shipping charges
Consumer Protection Act, 2019
Jurisdiction of Kolkata, West Bengal