Privacy Policy – Sohini Flutes

1. What Personal Data We Gather

To serve you better and process your requests smoothly, we may collect the following types of information:
– Identity & Contact Details – Your full name, shipping address, phone number, and email address.
– Order & Payment Data – Information needed to complete your purchase, such as billing details and transaction history.
– Voluntary Submissions – Any additional details you choose to share with us via messages, inquiries, or feedback forms.

We collect this data strictly to:
– Fulfill your orders accurately and on time
– Keep you informed about your purchase status
– Understand your preferences to enhance our offerings

Important: We never sell, lease, or trade your personal information to external parties for marketing or any other purposes.

2. How We Utilize Your Information

Your personal data enables us to:
– Confirm and dispatch your flute orders
– Send timely notifications about deliveries or delays
– Reply to your questions, comments, or concerns
– Continuously refine our product range and website experience

We process your data only to the extent necessary to deliver the services you expect from us.

3. Our Commitment to Data Security

We take reasonable precautions to safeguard your personal information against unauthorized access, accidental loss, or misuse. Our systems are regularly reviewed to maintain robust security standards.
However, please understand that no online platform or data transmission method can guarantee 100% security. We constantly strive to protect your data to the best of our ability.

4. How We Communicate With You

We may reach out to you via email, SMS, or phone for purposes such as:
– Order confirmations and shipping updates
– Responding to your queries or feedback
– Sharing important service-related announcements

We retain copies of our communications with you to ensure quality service and to assist with any future interactions.

5. Cross-Border Data Transfers

Our website and business operations may involve the use of servers, email platforms, or analytics tools located outside India. Consequently, your personal data may be processed in countries other than your own.
By using our website or placing an order, you acknowledge and consent to the transfer of your information across international boundaries. We ensure that all such transfers comply with applicable Indian regulations, including the **Digital Personal Data Protection Act, 2023**, and that adequate safeguards are in place.

6. Reporting Issues & Legal Jurisdiction

All transactions and interactions with Sohini Flutes are governed by the laws of India.
– If you notice any discrepancy in your order or shipment, please bring it to our attention within **seven (7) days** of receipt.
– Any legal disputes arising from your use of our services shall be subject to the exclusive jurisdiction of the courts located in Kolkata, West Bengal, India.

7. Reach Out to Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please feel free to contact us at:

Sohini Flutes
Prasenjit Parui – Owner
8a, Picnic Garden 1st Ln, Picnic Garden, Tiljala, Kolkata, West Bengal 700039, India

📧 Email: [email protected]
📞 Phone: +91 9883949455

We’re here to help and will respond to your inquiries as soon as possible.